Passenger Perceptions, Information Preferences, and Usability of Crowding Visualizations on Public Displays in Transit Stations and Vehicles

Large crowds in public transit stations and vehicles introduce obstacles for wayfinding, hygiene, and physical distancing. Public displays that currently provide on-site transit information could also provide critical crowdedness information. Therefore, we examined people's crowd perceptions and information preferences before and during the pandemic, and designs for visualizing crowdedness to passengers. We first report survey results with public transit users (n = 303), including the usability results of three crowdedness visualization concepts. Then, we present two animated crowd simulations on public displays that we evaluated in a field study (n = 44). We found that passengers react very positively to crowding information, especially before boarding a vehicle. Visualizing the exact physical spaces occupied on transit vehicles was most useful for avoiding crowded areas. However, visualizing the overall fullness of vehicles was the easiest to understand. We discuss design implications for communicating crowding information to support decision-making and promote a sense of safety. © 2023 ACM.

Civil Aviation Customer Satisfaction Automatic Evaluation System

In 2021, the airline industry was affected by COVID-19, and many airlines suffered losses. The main reason for the loss were the decline in revenue and the surge in costs. Therefore, in terms of creating the competitive advantage of airlines, "price war" is no longer applicable, and improving service quality has become an effective means. Customer satisfaction is the most effective indicator to measure service quality. In this study, a satisfaction evaluation system is established based on structural equation model and customer satisfaction importance matrix. Then, a questionnaire is designed to analyze the influence of different factors on customer satisfaction. The research finds that brand image and perceived quality have a great impact on customer satisfaction. In addition, some suggestions for airlines to improve customer satisfaction are given. © 2023 SPIE.

A study on the assessment of risk management performance in maritime start-ups: evidence from China

Due to the COVID-19 pandemic, the international shipping market has been highly volatile, posing a serious threat to the survival and development of many maritime start-ups. With the development of the digital economy, digital transformation is affecting the evolution and upgrading of many traditional enterprises, including maritime enterprises. In the post-COVID-19 era, start-up small and medium-sized enterprises will need to consider the importance of enterprise risk management to achieve transformation and upgrading. The purpose of this study is to provide guidance for the establishment and upgrading of risk management systems for start-ups based on the identification of risk management strategies of maritime enterprises and the evaluation of their performance. The fuzzy analytic hierarchy process and importance-performance analysis methods were used to rank the operational risk, financial risk, market risk, innovation risk, and disaster risk according to sub-items and screen out the risk management schemes for priority improvements. Through empirical research, it was found that the financial risk and market risk response schemes have the lowest performance and need to be prioritised for improvement. This study argues that start-ups can appropriately challenge their risk management strategies to meet potential risk management needs based on their own circumstances.

Exploring Influential Factors of Free-Floating Bike-Sharing Usage Frequency before and after COVID-19

In order to better understand the impact of COVID-19 on the free-floating bike-sharing (FFBS) system and the potential role of FFBS played in the pandemic period, this study explores the impact mechanism of travel frequency of FFBS users before and after the pandemic. Using the online questionnaire collected in Nanjing, China, we first analyze the changes of travel frequency, travel distance, and travel duration in these two periods. Then, two ordered logit models are applied to explore the contributing factors of the weekly trip frequency of FFBS users before and after COVID-19. The results show that: (1) While the overall travel duration and travel distance of FFBS users decreased after the pandemic, the trip frequency of FFBS users increased as the travel duration increased. (2) Since COVID-19, attitude perception variables of the comfort level and the low travel price have had significantly positive impacts on the weekly trip frequency of FFBS users. (3) Respondents who use FFBS as a substitution for public transport are more likely to travel frequently in a week after the outbreak of COVID-19. (4) The travel time in off-peak hours of working days, weekends, and holidays has a significantly positive correlation with the trip frequency of FFBS users. Finally, several relevant policy recommendations and management strategies are proposed for the operation and development of FFBS during the similar disruptive public health crisis.

Port strategy and performance: empirical evidence from major container ports and implications for role of data analytics

Container ports operate in more challenging and volatile environments at present times. Events such as US-China trade tensions and the COVID-19 pandemic severely affect numerous container ports at various levels. Strategies pursued by container ports are key to port development and management amidst these challenges. Drawing on configuration theory, this research employs Fuzzy-set Qualitative Comparative Analysis to investigate the relation between port strategies and container throughput. The research contributes to the literature by proposing an approach to account for complexity of the port sector and offers insights into strategies adopted by major container ports. The research further identifies 10 port strategies and proposed indicators that can represent the essence of these strategies. Being able to represent strategies in a quantitative format is important for strategy analysis and performance evaluation. Results reveal that major container ports employ a combination of strategies which address both the supply and demand-side aspects of the port business. Growing digitalization and digitization coupled with advancements in information capture, diagnostics capabilities and predictive abilities means a greater role for data analytics to influence container port strategy and performance. Implications for port managers, policy makers and researchers from the perspective of port policy and management are proposed.

Studying the impact of COVID-19 on the European Air Transportation Network

The European Air Transportation Network was significantly impacted by the COVID-19 pandemic, resulting in an unprecedented loss of flight connections. Utilizing a combination of graph representation learning and time series analysis, this paper studies the evolution of both the global connectivity as well as the structure of the European Air Transportation Network from January 2020 to December 2022. Specifically, it finds strong differences in recovery rates for flights across six different market segments. In terms of network structure, the study finds that structural roles that are present in the pre-covid network have seen a loss in performance over the course of the pandemic, but have recovered to pre-covid levels. Using regional changes in structural roles, this study identifies Italy as the region with the strongest increase and the United Kingdom as the region with the strongest decrease in structural role, finding substantial differences in recovery rates per market segment. Lastly, this study pays special attention on the effect of the Russia-Ukrainian war on the European Air Transportation Network. © 2023 IEEE.

Looking into shopping behavior and attitudes during the early transition phase of the COVID-19 pandemic

As Covid-19 vaccination in the U.S. begins and hopes of a gradual return to normalcy are raised after much disruption in the shopping behavior of consumers, there is a need to examine consumers' shopping patterns at different stages of the pandemic to adequately understand the potential impacts on shopping behavior. This study explored the shopping behavior of Florida residents during the early transition phase of the pandemic, using data collected from an online survey from February to April 2021. A comprehensive analysis was conducted examining the shopping patterns in terms of purchase frequency, expenditure, and shopping trip distance as well as individuals' shopping attitudes. Further analysis of the shopping behavior was also carried out to investigate whether and how key demographic variables, including age, income, and gender, might be associated with their shopping patterns and attitudes. The analysis reveals that finding and comparing products were big motivators for using online shopping, while concerns about putting personal information online, shipping costs, and the return process may discourage online shopping. Women spent less than men but had significantly higher purchase frequencies than men. People generally liked shopping without interacting with anyone, which suggests that in-store shopping was not necessarily motivated by the need for social interactions. However, price, safety, and parking availability were the top factors in choosing the stores to shop from. Thus, urban and transportation planners should promote compact, mixed-use development and parking management strategies to reduce vehicle shopping trips and the need for separate trips for different purposes. © 2023 ICE Publishing: All rights reserved.

The Relationship between Air Travel Service Quality and Factors of Theory of Planned Behavior: Evidence from Low-Cost Airlines in Thailand

Despite an increased emphasis on improvement in airline service quality concerning consumer behavior, such as passenger repurchasing as a result of their behavioral intention over the last several decades, there is still much less concern with the nature of airline service quality than should exist in the so-called "logistics service quality” and less concern with examining the specific behavioral intention preceding repurchasing behavior together with the theory of planned behavior. As such, this study aims to explore these issues, along with the psychological factors of the theory of planned behavior, that can lead to repurchasing behavior via word-of-mouth intention (WOMI). With an online survey of 383 respondents experienced with flying, the results reveal that the logistics service quality and each determinant in the theory positively influence a passenger's repurchasing behavior through WOMI. Accordingly, service marketers can implement service design and apply integrated marketing communication by learning from repurchasing behavior that was formed by the given factors to retain their existing customers. Moreover, this study is the first to empirically and explicitly validate dimensions of airline services through the lens of logistics that are deemed fit with the nature of the airlines. It advances the understanding of theory approaching and connects what has hampered its advancement in a body of knowledge, simultaneously in a context of airline context where it should not be relegated to transportation and consumer and service orientation.

Managing disruptions in the maritime industry – a systematic literature review

PurposeThis paper presents a systematic review of the literature in the domain of maritime disruption management, upon which future research framework and agenda are proposed. Two review questions, i.e. the measures that are employed to manage disruptions and how these contribute to resilience performance, were pursued.Design/methodology/approachThe systematic literature review procedure was strictly followed, including identification and planning, execution, selection and synthesis and analysis. A review protocol was developed, including scope, databases and criteria guiding the review. Following this, 47 articles were eventually extracted for the systematic review to identify themes for not only addressing the review questions but also highlighting future research opportunities.FindingsIt was found that earlier studies mainly focused on measures, which are designed using mathematical models, management frameworks and other technical support systems, to analyse and evaluate risks, and their impacts on maritime players at the levels of organisation, transport system and region in which the organisation is embedded. There is, however, a lack of research that empirically examines how these measures would contribute to enhancing the resilience performance of maritime firms and their organisational performance as a whole. Subsequently, a Digitally Embedded and Technically Support Maritime Disruption Management (DEST-MDM) model is proposed.Research limitations/implicationsThis review is constrained by studies recorded by the Web of Science only. Nevertheless, the proposed research model would expectedly contribute to enhancing knowledge building in the specific domain of maritime disruption management and supply chain management overall while providing meaningful managerial implications to policymakers and managers in the maritime industry.Originality/valueThis research is perhaps one of the first studies which presents a systematic review of literature in maritime disruption management and proposes a future research framework that establishes the link between disruption management and resilience and organisational performance for empirical validation.

Editorial: Post-COVID-19 global trade and business environment and maritime supply chain

Since January 2020, the COVID-19 pandemic has caused widespread impacts on virtually every sector of the global economy, including world trade and global supply chains. [...]it has been argued that the existing globalised economies might require to be restructured in the aftermath of the COVID-19 pandemic when governments and firms start to re-strategize their critical supply chains through various disruption and resilience management strategies. [...]other shipping intermediaries, i.e. freight forwarders and logistics service providers, who play crucial roles in connecting demand and supply of maritime supply chains also suffered due to reduced business transactions. [...]the focus of this special issue is on understanding the impact of the COVID-19 pandemic on various players in the maritime supply chain, as well as possible trends of global trade and maritime supply chains and strategies and policies in the aftermath of the pandemic.

Research on cold chain logistics optimization model considering low-carbon emissions

Cold chain logistics distribution orders have increased due to the impact of COVID-19. In view of the increasing difficulty of route optimization and the increase of carbon emissions in the process of cold chain logistics distribution, a mathematical model for route optimization of cold chain logistics distribution vehicles with minimum comprehensive cost is established by considering the cost of carbon emission intensity comprehensively in this paper. The main contributions of this paper are as follows: 1) An improved hybrid ant colony algorithm is proposed, which combined simulated annealing algorithm to get rid of the local optimal solution. 2) Chaotic mapping is introduced in pheromone update to accelerate convergence and improve search efficiency. The effectiveness of the proposed method in optimizing cold chain logistics distribution path and reducing costs is verified by simulation experiments and comparison with the existing classical algorithms. © 2023 The Author(s). Published by Oxford University Press.

The reference and experience of food hygiene security in a major field activity

To summarize thepractice and experience of targeted food hygiene security measures in a major field activity of the army in order to provide references for diverse tasks. Considering the characteristics of heavy activity, field operations and the influence of COVID-19, a series of support measures related to food hygiene surveillance were strengthened. The first measure was review of recipes, health management and training of employees, procurement and storage of raw materials, warehouse management, processing and manufacturing management, disinfection of tableware, as well as food sample retention. Secondly, the control points that probably cause spread of COVID-19 in the phase of food service industry were analyzed, then relevant supervision and guidance were carried out from the aspects of employees and diners, foods of cold chain logistics, environment and emergency response plan. Finally, in order to assure the safety of food processing and crowd-gathered diet in the field, the following measures were guided to adopted including selecting the site of cooking and dining properly, cleaning the environment, making dishes using pure water and semi-manufactured foodstuff, keeping food sanitation in the course of transport and dinning, as well as supervising the robot machines for cooking automatically. The main experiences were listed as follows: promoting food safety awareness of the principal and the employees of the canteen, enhancing legal enforcement capacity and technical capacity of health supervisors, focusing on new risks related to food safety as well as reinforcing the management of health supervisors and employees in the field.

Cyber-Physical Modeling of Intelligent Traffic Controllers Using Simulator for Urban Mobility (SUMO)

Transportation problems have always been a global concern. The challenges in traffic congestion were easily observed during pre-pandemic times. However, traffic congestion still persists even during the COVID-19 pandemic (2020 and present) where there has been less number of vehicles because of travel restrictions. The emergence of wireless communication technologies and intelligent transportation systems (ITS) pave the way for solving some of the problems found in the transportation industry. Subsequently, traffic control systems are used at various intersections to manage the flow of traffic and reduce car collisions. However, some intersections are better off without these traffic control systems. The proposed study will analyze a T-junction road in five different setups using different types of traffic controllers. The simulation tool used is SUMO. The study found that an adaptive or vehicle-actuated traffic controller is the ideal method for regulating traffic flow in a T-junction with a one-way or two-way main road. It was observed in the simulation that it reduced the potential car collisions in the non-TL junction. However, the average speed and completion time of the road network was affected by the method. © 2022 IEEE.

Stress Factors and the Impacts of COVID-19 Pandemic: A Review on the Aviation Industry

This study outlines the stress factors and the impact of the COVID-19 pandemic on the stress variables among aviation workers, which includes airline employees, flight crews, pilots, maintenance crews, air traffic controllers, airport or ground workers, engineers, training personnel, and other aviation-related personnel. A review was done on 37 research papers using systematic literature review (SLR) and discovered nine stress factors among aviation workers which are working hours, workloads, internal factors, ergonomic issues, job uncertainty, job demands, organizational issues, team conflict, and the COVID-19 itself. The findings of this study could provide insights to employers in the aviation industry for mitigation actions that could help to successfully reduce and eliminate stress factors in the workplace. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Tracking the Transit Divide: A Multilevel Modelling Approach of Urban Inequalities and Train Ridership Disparities in Chicago

Using a multilevel modelling approach, this study investigates the impact of urban inequalities on changes to rail ridership across Chicago's "L” stations during the pandemic, the mass vaccination rollout, and the full reopening of the city. Initially believed to have an equal impact, COVID-19 disproportionally impacted the ability of lower socioeconomic status (SES) neighbourhoods' to adhere to non-pharmaceutical interventions: working-from-home and social distancing. We find that "L” stations in predominately Black or African American and Hispanic or Latino neighbourhoods with high industrial land-use recorded the smallest behavioural change. The maintenance of higher public transport use at these stations is likely to have exacerbated existing health inequalities, worsening disparities in users' risk of exposure, infection rates, and mortality rates. This study also finds that the vaccination rollout and city reopening did not significantly increase the number of users at stations in higher vaccinated, higher private vehicle ownership neighbourhoods, even after a year into the pandemic. A better understanding of the spatial and socioeconomic determinants of changes in ridership behaviour is crucial for policymakers in adjusting service routes and frequencies that will sustain reliant neighbourhoods' access to essential services, and to encourage trips at stations which are the most impacted to revert the trend of declining public transport use.

VRFlex: Towards the Design of a Virtual Reality Hyflex Class Model

Social distancing requirements urged by the COVID-19 pandemic along with high transportation cost reduced inperson meetings significantly in recent times. In consequence, many people are seeking for virtual reality (VR) to feel a similar experiences of visiting and enjoying places that are unaccessible. VR has immense success in domains, such as automotive industry, healthcare, tourism, entertainment, sports etc. It is observed that traditional online synchronous and asynchronous class structure is not quite effective in engaging students in class participation and discussion. Therefore, we introduce a novel VRbased class structure that will simulate the classroom environment for students participating a class virtually. We equipped the classroom with several internet of things (IoT) devices that collects information from the classroom, analyze those information, and determine some interesting information to display for the students participating the class virtually. We design a classroom prototype and validate the prototype with simulation. The result of the simulation shows that such a VR-based classroom model is feasible and can introduce in classrooms. © 2023 IEEE.

IMPLICATIONS OF POTENTIAL NEW REGULATORY MEASURES TO ADDRESS AVIATION EMISSIONS

This work is an analysis of the implications of the potential new regulatory policies being recently proposed in the European Union, in particular the mandatory blending of SAF (on top of the already existing CORSIA or ETS), to address aviation emissions from a technical, operational and economic perspective. As a continuation of previous work from the Department of Aerospace Systems, Air Transport and Airports from the ETSIAE (Universidad Politécnica de Madrid), the air traffic structure of the European Union in 2019 has been analysed based on publicly available data from EUROCONTROL and EUROSTAT. The output has been used as the reference scenario for the implementation of the mandatory blending of SAF, expected to take over at the beginning of 2025, since it is expected that by then, air traffic will reach the pre-COVID levels. The results show that all the policy options considered so far have uneven impact among the different stakeholders and that before deciding going forward with any of the presented options, extra work needs to be done to overcome the different challenges that would potentially arise. © 2022 ICAS. All Rights Reserved.

Can Destination Cards Help to Shape Areas' Sustainability?

This paper examines whether destination cards can simultaneously serve tourists' needs and sustainability goals. It provides useful insights for tourism authorities and policymakers in designing a smart tourist card that meets the needs of tourists while preserving and supporting areas' wellbeing. Taking Thessaloniki city as a case study, a tourist survey, designed based on the key features of European destination cards, was implemented to identify needs and motivations. Interesting insight was revealed: tourists want to self-explore the city, are coming with their families, are history-lovers and gastronomy-keen, and are strongly willing to be provided with a destination card offering unlimited access to public transport. The latter reveals an opportunity for the city;the tourists are willing to use sustainable mobility options, which means that a base of sustainable travelling exists. The proposed Thessaloniki smart card can bring together tourists' needs with the city's sustainability goals;the development of tourist packages, including sustainable mobility provisions, walking-talking tours, and bike rentals, should be the backbone of the card. The next challenge for the city is to build a cooperation network to support this smart destination card implementation and promotion.

Planning cities for pandemics: A review of urban and transport planning lessons from COVID-19

For the past years, the world has been facing one of the worst pandemics of modern times. The COVID-19 outbreak joined a long list of infectious diseases that turned pandemic, and it will most likely leave scars and change how we live, plan, and manage the urban space and its infrastructures. Many fields of science were called into action to mitigate the impacts of this pandemic, including spatial and transport planning. Given the large number of articles recently published in these research areas, it is time to carry out an overview of the knowledge produced, synthesising, systematising, and critically analysing it. This article aims to review how the urban layout, accessibility and mobility influence the spread of a virus in an urban environment and what solutions exist or have been proposed to create a more effective and less intrusive response to pandemics. This review is split into two avenues of research: spatial planning and transport planning, including the direct and indirect impact on the environment and sustainability. © 2023 ICE Publishing: All rights reserved.